We value our customers and aim to provide high-quality products along with a smooth shopping experience. This Refund Policy outlines the terms and conditions under which refunds, returns, or replacements may be issued. By placing an order on our website, you agree to the terms described in this policy.
Eligibility for Returns and Refunds
Refunds or returns are accepted only for products that meet specific eligibility criteria. Items must be unused, unopened, and in their original packaging, including labels and seals. To be eligible for a refund, the product must be returned within the specified return period after delivery, along with proof of purchase.
Certain items may not be eligible for return due to hygiene, safety, or consumable nature. These exclusions will be clearly mentioned on the product page or at checkout.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within a reasonable time after delivery. Clear photos or videos of the damaged item and packaging may be required for verification. Once the issue is confirmed, we will arrange for a replacement or refund, depending on availability and your preference.
We are not responsible for damage caused after delivery due to improper handling or storage.
Non-Refundable Items
Certain products may be non-refundable, including but not limited to perishable goods, opened food items, customized products, and items marked as “non-returnable.” Shipping charges, handling fees, and promotional discounts are generally non-refundable unless stated otherwise.
Refund Process
Once your return request is approved, instructions will be provided for returning the product. After the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within a reasonable timeframe and credited back to the original payment method used during purchase. Processing time may vary depending on your payment provider or bank.
Partial Refunds
In certain situations, partial refunds may be granted. This may apply if the product is returned in a condition different from how it was delivered, missing original packaging, or showing signs of use. The refund amount will be determined after inspection.
Order Cancellations
Orders can be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled and will be subject to the return policy. If an order is successfully canceled, the refund will be processed as per standard refund timelines.
Late or Missing Refunds
If you have not received your refund after the specified processing period, we recommend checking your bank account or contacting your payment provider first. If the issue persists, you may contact our customer support team for assistance.
Shipping Costs
Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product. In such cases, return shipping charges may be covered or reimbursed as per our assessment.
Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Customers are encouraged to review this policy periodically to stay informed.
Contact Support
If you have questions regarding refunds, returns, or cancellations, please contact our customer support team through the contact information provided on our website. We are always here to help and ensure a fair resolution.